MIDI Kinetics Technical Support Open a technical support ticket with MIDI Kinetics. For license key support use our dedicated form. Name* First Last Email* If you have an account with MIDI Kinetics use the email associated with your account.What do you need help with?*No MIDI signal/routing issuesDAW not behaving as expectedLemur Editor not behaving as expectedUI not behaving as expected/bugsHelp with basic operationOtherWhich products are you emailing about? Select all that apply.* Composer Tools Pro C_brains MK Transport MKConnect Which DAW are you using? Include the version number.* What operating system are you using? Include the version number.* Which mobile devices are you using? List all including the operating system.*How are you connecting MIDI to your devices?* File Attachments In order to better assist you it is necessary to be able to check a number of settings. Please attach the following requested files and/or screenshots and send them as a single zip file: Lemur project file. For instructions on how to transfer Lemur projects from the Lemur App to/from the Editor, see Intro to Lemur: Using the Lemur Editor. Screenshot of Lemur 'More Settings' page showing all Target MIDI assignments. Tap the cog-wheel icon in the top-right of Lemur and go to More Settings. If you are using multiple devices, be sure to send this page from all devices. Screenshot of MKConnect Connections pane. DAW project test file. Cubase users must additionally send the following screenshots: All Cubase Generic Remote Devices showing their MIDI input and output port assignments.This can be found in Studio/Studio Setup…/Remote Devices Cubase MIDI Port Setup page. This can be found in Studio/Studio Setup…/MIDI Port Setup File Attachments In order to better assist you it is necessary to be able to check a number of settings. Please attach the following requested files and/or screenshots and send them as a single zip file: Lemur project file. For instructions on how to transfer Lemur projects from the Lemur App back to the Lemur Editor see Intro to Lemur: Using the Lemur Editor. File*Accepted file types: zip, jzml, jpg, png, Max. file size: 128 MB.Please describe the issue in detail.*CAPTCHA
