MKBoutique General Support Request technical support for a MKBoutique controller. If you need a license key reset, use our dedicated form. Name(Required) First Last Email(Required)If you have an account with us, use the email associated with your account Enter Email Confirm Email What do you need help with?(Required)No MIDI signal/routing issuesDAW not behaving as expectedLemur Editor not behaving as expectedUI not behaving as expectedHelp with basic operationOtherWhich products are you emailing about?(Required)Select all that apply Composer Tools Pro C_brains MKTransport Which DAW are you using?(Required)Include the version number What computer operating system are you using?(Required) Which mobile devices are you using?(Required)List all, including the operating systemRequired Files To better assist you with this request type, we need to check several settings. Please attach the requested files and/or screenshots below and send them as a single zip file: Lemur project file: For instructions on how to transfer Lemur projects between the Lemur App and Editor, see Intro to Lemur: Using the Lemur Editor. Screenshot of Lemur “More Settings” page showing all Target MIDI assignments: Tap the cog-wheel icon in the top-right of Lemur and go to “More Settings.” If you are using multiple devices, please send this page from each device. Screenshot of MKConnect Connections pane. DAW project test file. Additional requirements for Cubase users: Screenshots of Generic and MIDI Remote settings showing their MIDI port connections. Screenshot of MIDI Port Setup. File Attachments(Required)Accepted file types: zip, Max. file size: 50 MB.Please describe the issue in detail(Required)File AttachmentsPlease attach any relevant files as a single zip file (e.g. Lemur project files, screenshots, etc.) Accepted file types: zip, Max. file size: 50 MB.CAPTCHA Δ
